Your existing and past clients can be one of the greatest untapped resources to market your firm and acquire new clients. Through word of mouth, your clients are a powerful tool you can and should utilize to better your practice.
What Is Survey Service?
We send client surveys to your clients at every stage of involvement with your law firm. This means we send surveys to your client:
After Client is retained
During Treatment / Discovery
At the completion of treatment
After Settlement and disbursement
Why do we do this? We send these surveys out during each of the stages mentioned above so that you can assess how your clients feel about your practice and your services at every step of the way.
What Do You Do With Information Provided in Surveys?
Client surveys are a powerful tool that offer insight into the client experience of your services and your law firm that you wouldn’t otherwise get.
You can use the information provided in the surveys to follow up with clients and make things right if they did not have a positive experience
From negative experiences, you can learn how to change your interactions with clients so you don’t repeat the same mistakes
When clients leave positive survey responses, we direct them to leave a positive review for your law firm on your website and on Google reviews
When you have the opportunity to weed out clients who have had positive and negative experiences, you can ensure that you receive positive reviews on the internet while keeping negative experiences private
Different Survey Types:
Fact: 88% of stratified clients will leave a review if just asked
Fact: 80% of case managers don't fully explain the case process.
Fact: 77% of clients want update on their case but don't request one.